30 day refund policy
Our goal is that you are completely satisfied with your purchase. If for whatever reason you are not satisfied with your purchase, you may return it (see exceptions below) within 30 days of purchase, in its original packaging, unused and unwashed with all the tags and accessories and in resalable conditions.
To make a return, please login your account, find the order which you wish to return, fill the return form properly and submit the request. We will process the request within 7 working days.
We will refund or replace any item whilst you return it within 30 days of delivery (excluding all delivery costs and charges of both forward and return shippings which the customer remains liable for; the forward shipping fee of $12 is included within all of the items for free postage and will be deducted from the total purchase amount after the item is returned back to us in compliance with our return policy), in its original packaging, unused and unwashed with all the tags and accessories. Outside the 30 day return period and within 60 days of the purchase, we do not offer a refund if you simply change your mind, but an exchange may be available upon approval.
Paypal cover your return postage
If you pay your order via Paypal account, and you need to send something back, as long as your refund request is in line with our’s return policy, Paypal will refund your return shipping costs on eligible purchases with Refunded Returns. More information here.
Shortage and Damage Claim
All damage and shortage claims must be made within 5 days of delivery. We strongly recommend that customers should inspect the goods, carefully and report any abnormal as soon as the order is received.
Please do not wash and use the items if you are not 100% certain they are the right items you purchased from this site because we DO NOT accept a return of washed and used items .
Please choose carefully as we do not offer exchange or refund on the following goods unless the item is faulty or where otherwise required by law.
- made-to-measure and altered items
- personalised products
- Personal care items
- Quilts and wool unblankets
- All items in the clearance categories
- Hand embroidery items
A refund will be issued to the original form of payment only within 5-7 business days of receiving the returned goods at our warehouse.